Returns & Exchanges | Qalbi

Returns & Exchanges Policy

At Qalbi, we take great care in the quality of our Abayas, scarves and accessories. Each item is carefully inspected before it leaves our store to ensure you receive it in perfect condition.

Our Policy Overview

We want you to shop with confidence! If you're not completely satisfied with your purchase, we accept returns and exchanges within 14 days from delivery date.

Returns

Eligibility for Returns

• Items must be unworn, unwashed, and in original condition with all tags and labels attached
• Items must be free from makeup stains, perfume scents, or any signs of wear
• Returns must be requested within 14 days from delivery date
• Sale/Discounted items are not eligible for return (except for faulty items)

How to Initiate a Return

1. Contact our customer service team at hello@qalbi.com.au or DM us on Instagram within 14 days of delivery
2. Include your order number and details of the item(s) you wish to return
3. Our team will provide return shipping instructions

Return Process

• Customers are responsible for return shipping costs
• Once we receive and inspect your returned item(s), we will process a refund to your original payment method
• Please allow 5-7 business days for the refund to appear in your account

Exchanges

Eligibility for Exchanges

• Items must be unworn, unwashed, and in original condition with all tags and labels attached
• Items must be free from makeup stains, perfume scents, or any signs of wear
• Exchanges must be requested within 14 days from delivery date
• Sale/Discounted items are not eligible for exchange (except for faulty items)

How to Initiate an Exchange

1. Contact our customer service team at hello@qalbi.com.au or DM us on Instagram within 14 days of delivery
2. Include your order number and details of the item(s) you wish to exchange
3. Specify your preferred replacement (size, color, or style)

Exchange Process

• Our team will assist you with the exchange process
• Exchanges are subject to product availability
• If your requested item is out of stock, we will issue store credit for the returned item
• Customers are responsible for return shipping costs
• We will provide return shipping instructions once your exchange is approved

Faulty, Defective, or Incorrect Items

If you receive an item that is faulty, defective, damaged, or incorrect:

Reporting Timeline

• Contact us within 72 hours of delivery at hello@qalbi.com.au

Required Information

• Your order number
• Clear photos showing the fault, damage, or incorrect item

Our Response

• Once reviewed and approved, we provide a paid return shipping label
• After inspection of the returned item, we will process a full refund to your original payment method or send a replacement

Return & Exchange Conditions

Items Must Be

• Unused, unworn, and unwashed
• In original condition with tags attached
• Free from makeup, perfume, or wear signs

Important Deadlines

• Faulty items: Report within 72 hours of delivery
• Returns & Exchanges: Request within 14 days of delivery
• Late requests will not be accepted

Contact Us

For any concerns or assistance, please contact our customer support team:

• Email: hello@qalbi.com.au
• Instagram: DM us directly

Policy Updates

Qalbi reserves the right to modify this policy at any time. Changes take effect immediately upon posting on our website.

Customer satisfaction is our top priority. We're here to help make your Qalbi experience perfect.