Returns & Exchanges | Qalbi

Returns & Exchanges Policy

At Qalbi, we take great care in the quality of our Abayas, scarves, and accessories. Therefore, each item is carefully inspected before it leaves our store to ensure you receive it in perfect condition. This Returns & Exchanges Policy explains how you can
return or exchange items, and how we handle faulty or incorrect products.

Our Policy Overview

We want you to shop with confidence! If you're not completely satisfied with your purchase, you can request a return or exchange within 14 days from the delivery date. Moreover, following this policy ensures a smooth and hassle-free shopping experience.

Returns

Eligibility for Returns

• Items must be unworn, unwashed, and in original condition with all tags and labels attached.
• Items must be free from makeup stains, perfume scents, or any signs of wear.
• You must request returns within 14 days from the delivery date.
  However, sale or discounted items are not eligible for return (except for faulty
  items).

How to Initiate a Return

1. Contact our customer service team at hello@qalbi.com.au or DM us on Instagram within 14 days of delivery.
2. Include your order number and details of the item(s) you wish to return
3. Our team will provide return shipping instructions

Return Process

• Responsibility: Additionally, customers are responsible for return shipping
  costs.
• Refund Processing: Once we receive and inspect your returned item(s), we will
  process a refund to your original payment method.
• Refund Timing: Please allow 5–7 business days for the refund to appear in your
  account.

Exchanges – Returns & Exchanges Policy

Eligibility for Exchanges

You must meet the following conditions for an exchange:

• Items must be unworn, unwashed, and in original condition with all tags and labels attached.
• Items must be free from makeup stains, perfume scents, or any signs of wear.
• You must request exchanges within 14 days of delivery.
  However, sale or discounted items are not eligible for exchange (except for faulty
  items).

How to Initiate an Exchange – Returns & Exchanges Policy

1. Contact our customer service team at hello@qalbi.com.au or DM us on Instagram within 14 days of delivery
2. Include your order number and details of the item(s) you wish to exchange
3. Specify your preferred replacement (size, color, or style)

Exchange Process

• Assistance: Our team will assist you with the exchange process. Additionally, we will guide you at every step.
• Product Availability: Exchanges are subject to product availability. However, if your requested item is not available, we will offer alternatives.
• Out of Stock: If your requested item is out of stock, we will issue store credit for the returned item.
• Shipping Responsibility: Customers are responsible for exchange shipping costs.
• Instructions: We will provide return shipping instructions once your exchange is
  approved.

Faulty, Defective, or Incorrect Items – Returns & Exchanges Policy

If you receive an item that is faulty, defective, damaged, or incorrect:

Reporting Timeline

• Contact us within 72 hours of delivery at hello@qalbi.com.au

Required Information

• Your order number
• Clear photos showing the fault, damage, or incorrect item

Our Response

• Shipping Label: Once reviewed and approved, we will provide a paid return shipping label. Additionally, our team will handle this promptly to ensure a smooth process.
• Refund or Replacement: Then, after inspecting the returned item, we will process a full refund to your original payment method or send a replacement as per your preferred choice.

Return & Exchange Conditions

Items Must Be

• Unused, unworn, and unwashed
• In original condition with tags attached
• Free from makeup, perfume, or wear signs

Important Deadlines

• Faulty items: Report within 72 hours of delivery
• Returns & Exchanges: Request within 14 days of delivery
• Late requests will not be accepted

Contact Us

For any concerns or assistance, please contact our customer support team:

• Email: hello@qalbi.com.au
• Instagram: DM us directly

Policy Updates

Qalbi reserves the right to modify this policy at any time. Changes take effect immediately upon posting on our website.

Customer satisfaction is our top priority. We're here to help make your Qalbi experience perfect.