Shipping policy

Shipping Policy

At Qalbi, we strive to process and ship your orders as quickly as possible. Please allow 1-3 business days for order processing before shipment.

Processing Time Details

Orders placed before 2 PM AEST on business days are typically processed the same day. Weekend orders are processed on the next business day.

Shipping Methods & Delivery Times

• Standard Shipping: 5-8 business days
• Express Shipping: 2-4 business days

Regional Delivery Information

Please note extended delivery times for remote areas:

• Western Australia: Add 2-3 additional business days to standard delivery times
• Northern Territory: Add 2-4 additional business days to standard delivery times
• Regional/Remote Australia: Add 3-5 additional business days to standard delivery times

Shipping Rates

Shipping fees are calculated at checkout based on your location and chosen shipping method.

Free Shipping

Enjoy free standard shipping on all orders over AUD $120.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number to monitor your package's progress.

Shipping Area

We currently ship Australia-wide only. International shipping coming soon!

Delays

Please note that shipping times may vary during busy periods, public holidays, or unforeseen circumstances.

Damaged or Lost Packages

If your order arrives damaged or goes missing, please contact us within 48 hours at hello@qalbi.com.au and we'll resolve it promptly.

Contact Us

For any shipping inquiries, please email us at hello@qalbi.com.au or use our contact form.